Shipping policy

hipping Policy

This policy sets out how Mufftech ships orders placed through mufftech.com. If you have any questions about your shipment, please get in touch — we're a small team and happy to help.

Where we ship

We ship domestically within New Zealand and internationally to over 35 countries across Australia, Europe, North America, Asia and beyond. To check whether we ship to your country, add items to your cart and enter your address at checkout — if we ship to you, shipping options and rates will be shown. If your country isn't listed at checkout, we currently don't ship there — but please contact us and we'll see what's possible.

Processing time

Orders are typically processed and dispatched within 1–2 business days of being placed. Orders placed on weekends or public holidays are processed on the next business day. During sales, product launches, or peak periods, processing may take slightly longer — we'll let you know if there's a delay.

Shipping rates and delivery times

New Zealand

  • Standard shipping: $7.50 NZD
  • Free shipping on all NZ orders over $100
  • Estimated delivery: 1–2 business days after dispatch
  • Dispatched from our Wellington office

International (Australia, Europe, North America, Asia and other supported countries)

  • Standard shipping: $12.00 USD - To be determined at checkout
  • Free shipping on all international orders over $100
  • Estimated delivery: 4–10 business days after dispatch
  • Dispatched from our international fulfilment centre

Delivery times are estimates provided by our carriers and are not guaranteed. Actual delivery times may vary based on customs processing, local carrier performance, and destination.

Customs, duties and taxes

Good news — we cover it. For international orders, Mufftech pays all customs duties and import taxes on your behalf (this is called Delivered Duty Paid, or DDP shipping). That means no surprise charges from your local customs office when your parcel arrives. The price you see at checkout is the price you pay — nothing more.

Tracking

Every order is shipped with tracking. Once your order is dispatched, you'll receive an email with your tracking number and a link to follow your parcel. International orders are handed off to trusted local carriers for last-mile delivery — for example, Australia Post in Australia, USPS in the United States, and Royal Mail in the United Kingdom.

Getting your address right

Please double-check your shipping address at checkout. If you notice an error after ordering, contact us immediately — we can update the address as long as the order hasn't been dispatched. Once an order has been dispatched, we're unable to change the delivery address. If a parcel is returned to us because of an incorrect address, we'll be in touch to arrange reshipping at your cost.

Lost parcels

On the rare occasion a parcel goes missing in transit, please get in touch and we'll investigate with the carrier. We handle lost parcels on a case-by-case basis and will work with you to find a fair resolution.

Damaged parcels

If your order arrives damaged, please contact us within 7 days of delivery with clear photos of:

  • The outer packaging
  • The product itself
  • The shipping label (if visible)

This helps us process your claim quickly with the carrier. Damaged parcel claims are handled on a case-by-case basis.

Undelivered or refused parcels

If a parcel is returned to us because it was refused at delivery, unclaimed from a pickup point, or the address was incorrect, we'll contact you to arrange reshipping. Reshipping costs are the customer's responsibility in these cases.

Questions

For any questions about shipping, please contact us at support@mufftech.com and we'll get back to you within 1–2 business days.